RemoirPrivacy
Privacy Policy
Effective September 28, 2026
This page is the public record of what Remoir collects, who can see it, and how to take it back. Google and other sign-in providers ask for this URL. It lives at remoir.me/privacy.
Who we are
Remoir is a living memoir at remoir.me. This policy covers the marketing site, the signed-in app, and the scribe that reads your transcripts.
What we collect
When you create an account we store the email and identity Clerk gives us. If you continue with Google, that includes the name, email, and profile identifier Google shares for the account. When you record we store the media you upload, a compact audio derivative, the transcript, extracted memory, tags, and any people you name. Optional billing fields go to Stripe. Optional contact emails you add are stored only for shares you start. If you turn on email reminders, we store that choice and when we last wrote to you; the email itself only says that a memory or a question is waiting. Camera and photo-library permission stay on the device until you choose to upload.
Private by default
Nothing is shareable until you make it so. An addressed log is still private. Addressing records who you meant it for. It never emails them, never invites them, never opens a door.
Honest about your scribe
Your scribe is software, not a person. It reads your transcripts. That is the product. Media and data are encrypted at rest and in transit. v1 is not end-to-end encrypted. End-to-end would blind your scribe, and we will not sell you a memory product that cannot remember.
Who processes data for us
Clerk holds sign-in, including Google if you choose it. Convex holds the database and files. OpenAI and Anthropic receive transcripts and derived text so your scribe can work. Exa receives search queries, never transcripts. Stripe handles payment. PostHog receives product events tied to your account id. If you turn on email, Resend delivers it: it receives your email address and a message saying that a memory or a question is waiting, never what either says. OpenAI and Anthropic do not train their models on API data, and each keeps what we send for up to 30 days for abuse monitoring before deleting it.
Export everything
Your media, transcripts, and extracted memory are yours to download in open formats. If Remoir disappeared tomorrow, you should leave with a life, not a login.
Delete means delete
Deleting an entry removes its media, transcript, embeddings, and derived memory objects. Deleting the account repeats that cascade for everything. Shared links die with the share. We do not keep a souvenir.
Care without surveillance
A private journal will hear grief and crisis. Your scribe never plays therapist, never moralizes, and never reports you. When an entry signals acute crisis, the reflection stays warm and brief, and the UI offers a quiet, dismissible resources footer. Remoir is 18 and older at launch.
What we measure
We said we would tell you here if this changed, and it has. Remoir now records product analytics through PostHog. Those events name screens and features, tied to your account id. They never include your transcripts, your media, your extracted memory, or anything you said. Event names like 'paywall viewed' are the entire vocabulary. When a subscription starts or ends, our server records that too, by account id and plan name.
Children
Remoir is for people 18 and older. We do not store an email on a contact marked as a child.
What is free, and what happens if you stop paying
Keeping a journal is free: video, audio, and written entries, kept, transcribed, summarized, and searchable, for as long as you use Remoir. Your first three entries are also read in full, with a reflection, and your first interview (up to five minutes) is free. Reading every entry, follow-up questions, Reflect, resurfacing notes, and more interviews need a Living Archive subscription. Viewing and downloading what you have recorded never does. If you stop paying, your journal stays yours and exportable. Your scribe goes quiet until you come back.
Changes
If this policy changes we will update the date on this page. Material changes to what we measure will stay named here, as they did when we added PostHog.
Contact
Questions about this policy can be sent from the email on your Remoir account. We reply to that address. The homepage for this app is remoir.me.
Read it. Then start a log.